Frequently Asked Water Feature Questions

Below are answers to commonly asked questions about our Custom Indoor Waterfalls and Water Walls If you do not see the answers to your questions below please feel free to contact us.

How do I Order a Water Feature?
What is the warranty?
How do the Water Walls work?
What are the lighting options?
What water treatment is needed?
What kind of maintenance is required?
How loud is the pump?
How much sound does an H2O Waterfall make?
Where can I locate the Reservoir pump box?
How is your customer service and technical support?
How much does a H2O Waterwall cost?

How does the payment work?  
How do I Order a Water Feature?
Start with filling out our Quote page. We usually respond to your email directly within 24 hours and or will send you a proposal/quote with all options and pricing. All our quotes include our updated customer references.

What is the warranty?
Lifetime on our fabrication and 5 years on pumps and electronics. We guarantee the best product and warranty in the business.

How do the Waterwalls work?
Flawlessly. Each fully automatic waterwall is connected to a water supply, drain source, and electrical outlet. H2O's multifuntional Touch Screen computer controls the recessed LED lights, water design and flow settings, and daily automatic cleanings.

What are the lighting options?
H2O can design and supply any natural, fiber optic, or LED lighting for our water features.

What water treatment is needed?
None. That's the beauty of an H2O WALL System. Unlike other waterwalls, there is no need to add expensive Reverse Osmosis, soft water treatments, distilled or other expensive treatment chemicals, as they all create a maintenance intensive water feature. Fresh cold Drinking Water from your city is used and replaced once a day by the H2O computer, is our secret.

What kind of maintenance is required?
Once a year for you replace a UV bulb and special culligan filter. The waterwall is just cleaned regularly around the exposed trim like a piece of furniture. The owners program the computer to shut down, usually at night. The automatic self cleaning process takes 30 mins.

How loud is the pump?
Whisper quiet.

How much sound does an H2O Waterfall make?
The Touch Screen computer gives you 10 speeds that controls sound from a Babbling brook to a fast rushing waterfall.

Where can I locate the Reservoir pump box?
Must be below the waterfall for gravity drain, but can located almost anywhere in the facility. Best spot is directly below the waterfall or in the floor below. See the System page for spec sheets and typical installation pics. Will Water splashing occur? Never with an H2O WATERWALL. Our water transfer system and basin technology is tested on every wall that is fabricated before leaving the factory.

How is your customer service and technical support?
We are customer service maniacs. You can reach us by our toll Free 877.420.9255 and talk with sales, or tech support. We make everything ourselves, so changes for quality and control are easily made. You can even call our cell phones after hours!

How much does an H2O Waterwall cost?
Pricing starts at $300.00 per square foot for inwall mounted waterwalls. Freestanding Glass walls with structural start at $400.00 per square foot. This will give you a competitive price that includes pump/filter system that you have to chemically treat (maintenance intensive). If you have the budget choose one of our Touch Screen Computer options and you'll have a hassle free, environmentally friendly water feature, truly the way to go.


How does the payment work?
50% down, 25% upon receipt of shipment, 25% after 100% customer satisfaction.


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